wj9's Privacy Policy

We collect the following types of information during registration and use of the wj9 platform. Information collected from you is always kept to a minimum and used only for legitimate purposes.

A. Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Mobile number (for linking bKash, Nagad, Rocket, or Upay accounts)
• Bank account details (for bank transfers where applicable)
• Chosen username and password

B. Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Activity logs on the platform (login times, game sessions, etc.)
• Cookies and similar tracking technologies
• Referral source and navigation data

C. Financial Transaction Information

• Deposit and withdrawal history
• Payment methods used (bKash, Nagad, Rocket, Upay, bank transfer)
• Bonus and promotion usage details

wj9 uses your information only for specific and legitimate purposes. We never sell or share your information unnecessarily with third parties.

• Account Management To create, manage, and secure your account.
• Identity Verification To complete the KYC process for age verification (21+) and fraud prevention.
• Financial Transactions To process secure deposits and withdrawals and prevent financial fraud.
• Customer Support To provide 24/7 live chat assistance and resolve issues.
• Promotions To send bonuses, offers, and promotional information based on your preferences (with your consent).
• Legal Compliance To comply with applicable laws and regulatory requirements.
• Responsible Gaming To identify problematic gaming behavior and provide timely support.
• Platform Improvement To analyze user experience and improve the quality of our services.

wj9 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

A. Service Provider Partners

Limited information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and fraud prevention services. These partners are contractually bound to adhere to our privacy standards.

B. Legal Obligations

If we are required to disclose information by a court order, government directive, or applicable law, we will do so. In such circumstances, we will disclose only the minimum information necessary.

C. Business Transfers

In the event of a business restructuring, merger, or acquisition, user information may be transferred. We will notify you in advance in such circumstances.

D. With Your Consent

Outside of the cases mentioned above, we will not share your information with any third party without your explicit consent.

wj9 takes the highest technical and administrative measures to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data transmission between you and our servers is protected by high-grade SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Authentication: You have the option to enable two-factor authentication as an additional security layer for your account.
• Regular Security Audits: Our systems are regularly reviewed by third-party security experts.
• Restricted Access: Only authorized staff can access your information, and their activities are logged.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.

While we take the highest security measures, no data transmission over the internet can be guaranteed to be completely secure. It is therefore your own responsibility to keep your password confidential and not to log in from unfamiliar devices.

The wj9 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferred language, game settings, and personalized experience.
• Analytics Cookies: Collect platform usage statistics to help improve the quality of our services.
• Security Cookies: Used for fraud detection and account protection.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

wj9 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: Your information is retained for as long as your account remains active.
• Closed Accounts: Financial transaction information is retained for a minimum of five (5) years after account closure due to legal and regulatory requirements.
• KYC Documents: Identity verification documents may be retained for a specified period after account closure.
• Inactive Accounts: Information relating to long-term inactive accounts is reviewed in accordance with our policy.

Once the retention period ends, your information is securely deleted or anonymized.

As a user of wj9, you have the following rights regarding your personal information:

A. Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have stored.

B. Right to Correction

If any of your information is inaccurate or incomplete, you have the right to request a correction. This request can be made through your account settings or via live chat.

C. Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

D. Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted. We will review this request and do our best to respond accordingly.

E. Right to Withdraw Marketing Communications

You have the option to stop receiving promotional emails and messages at any time. This preference can be changed through your account settings or directly via live chat.

To exercise any of the rights above, please contact our support team. We will process your request within a reasonable timeframe.

wj9 is a 21+ platform. We do not collect or process information from minors (those under 21 years of age). We verify age at registration, and any account suspected of belonging to a minor is immediately closed.

If you become aware that a minor is using our platform, please notify our support team immediately.

wj9 primarily provides services targeting the Bangladesh market. However, our technical infrastructure may operate on servers located in various countries. For such data transfers, we ensure that:

• Appropriate data protection standards are maintained.
• The contractual safeguards required for the transfer are in place.
• Third-party server providers are obligated to comply with our privacy standards.

As part of our responsible gaming commitment, we monitor your gaming behavior. This information is used to:

• Identify unusual or harmful gaming patterns.
• Provide limit-setting or self-exclusion options where needed.
• Provide users with timely support and information about available resources.

For more information about responsible gaming, visit our Responsible Gaming page.

wj9 reserves the right to update this privacy policy due to service improvements, legal changes, or other reasons. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, you will be notified by email or through the platform.
• If you continue to use the platform after the changes, you will be considered to have accepted the new policy.

We therefore recommend reviewing this page on a regular basis.